This Refund Policy applies to purchases of the Monthly Plan (Pro) of OBSIDIA, processed by Paddle.com Market Limited (Merchant of Record). By subscribing, the User accepts this policy along with the Terms of Service.
Executive summary: The first charge of USD 19.99 is refundable within 7 days. Subsequent monthly renewals of USD 49.99 are non-refundable, but the User may cancel the subscription at any time to avoid the next charge.
The Free Plan involves no charge and therefore no refund applies.
✓ Full refund within 7 days. The User may request a refund of the promotional first charge of USD 19.99 within 7 (seven) calendar days after the date the payment was processed, for any reason and without justification.
The refund includes the full amount charged. It will be processed by Paddle to the original payment method within 5-10 business days.
After 7 days, the first charge becomes non-refundable, except in the exceptional cases listed in Section 5.
The Monthly Plan (Pro) renews automatically each month at the price of USD 49.99. Renewals begin the second month, once the promotional period of the first charge has ended.
⚠ Monthly renewals of USD 49.99 are non-refundable once charged.
The reason: the Service is consumed the moment the User has access to it (indicators active, bot operational, servers processing). It is not possible to "return" a service already consumed.
However, the User can cancel the subscription at any time to prevent future charges (see Section 4).
The User has multiple options to cancel:
The cancellation is effective at the end of the current billing cycle. The User retains access to Pro features until then. No penalties or minimum permanence conditions apply.
Notwithstanding Sections 2 and 3, OBSIDIA will grant a refund (total or pro rata) in the following cases:
If the payment system charged the User more than once for the same billing period, we will refund the excess amount immediately upon receiving proof (Paddle transaction ID and screenshot).
If the Service is unavailable for a period exceeding 72 continuous hours due to a cause exclusively attributable to OBSIDIA (not exchange outages, third-party APIs, or force majeure), the User may request a pro rata refund for the days of unavailability.
If the User cancelled the subscription and, due to a technical error, we charged them for a subsequent cycle, we will refund the full amount.
To request a refund, the User must send an email to Obsidialabs.sol@gmail.com with:
We will respond within a maximum of 3 business days. If the request is accepted, Paddle will process the refund within 5-10 additional business days.
⚠ Warning about chargebacks. If the User initiates a chargeback with their bank or card issuer without first attempting to resolve the situation via Obsidialabs.sol@gmail.com, OBSIDIA reserves the right to:
We prefer to resolve any dispute directly. Contact us first.
Users residing in Perú retain the rights granted by Law 29571 (Consumer Protection and Defense Code). In case of dispute not resolved directly, they may resort to:
Users residing in the EU retain the right of withdrawal established by Directive 2011/83/EU: they may withdraw from the contract within 14 days after the first charge, without justification.
To exercise this right, they must notify their intention to withdraw before the deadline via email to Obsidialabs.sol@gmail.com.
Important: by starting to use the Pro Plan features (activating the bot, using premium indicators) during the withdrawal period, the User expressly consents to the immediate provision of the digital service and understands that they lose the right of withdrawal upon full performance of the contract, in accordance with Article 16(m) of the mentioned Directive.
For any question about this policy, refund request, or dispute:
Jesús Calderón
Av. Arenales 2252, Lince, Lima, Perú
Email: Obsidialabs.sol@gmail.com